Tavelyx Support

Tavelyx helps you chat with AI models, write stories, create characters and worlds, organize project knowledge, and learn through Micro Books.

For help, bug reports, purchase-access issues, feedback, or privacy requests, email appsupportforbugs@gmail.com. Use a subject such as Tavelyx Support — [short description].

What to include

  • Your iPhone or iPad model and iOS/iPadOS version.
  • Your Tavelyx version and the feature you were using.
  • What you expected, what happened, and the steps that reproduce it.
  • The exact error message and selected AI model/provider, if relevant.
  • An optional screenshot with personal information and private writing hidden.

Never send your OpenRouter API key, Apple password, full payment-card details, or an unredacted private workspace. We will not ask for your passwords or API key.

Getting started with AI

  1. Add your own OpenRouter API key during setup or under Settings → OpenRouter API.
  2. Use the key-test control to check it, then choose an available model.
  3. Check your internet connection and your OpenRouter account balance or model access if a request fails.

Tavelyx Pro unlocks additional saved items. It does not include OpenRouter credits or free AI usage. AI charges and availability depend on your OpenRouter account and selected model.

AI errors or a response that stops

  • For an invalid-key error, replace or re-enter the key in Settings and test it. Keep the key private.
  • For insufficient balance or unavailable-model errors, check your OpenRouter account or select another available model.
  • For context-length errors, reduce attached material or request size, or use a model with a larger context window.
  • For a temporary network or provider error, check your connection and retry once the service is available. A new generation may incur another provider charge.
  • AI output can be inaccurate. Check important facts and keep a copy of writing you want to preserve before replacing it.

Free limits and Pro

The free plan allows up to 2 saved characters, 2 saved worlds, and 5 saved Micro Books at a time. Each limit is separate. Archived items count, and the bundled sample Micro Book counts toward the book limit. Creating or importing beyond a limit opens the Pro screen.

You can delete an existing item to free a slot and continue on the free plan. Deletion removes that item; export anything you want to keep first. Pro removes these saved-item limits. If Pro expires, existing content remains available to read and edit, while creation follows the free limits.

Pro is offered on iOS as US $2.00 per month or US $20.00 for lifetime access. Monthly Pro renews automatically until cancelled; lifetime is a one-time, non-consumable purchase. Local prices and applicable taxes may differ. Apple's purchase confirmation shows the final price and terms.

Restore Pro or resolve a pending purchase

  1. Confirm that your device uses the same Apple Account for purchases as the original transaction.
  2. Connect to the internet and open Tavelyx → Settings → Pro.
  3. Tap Restore purchases.
  4. If Apple shows a purchase as pending, wait for Apple's confirmation or any required approval before trying to buy again.

If access is still missing, email support with the plan, approximate purchase date, and error message. Share a redacted transaction reference only if needed. Purchases and restoration require a configured native iOS build; they are unavailable in an Expo Go preview.

Cancel a subscription or request a refund

Open Tavelyx → Settings → Pro → Manage Apple subscription, or iPhone Settings → your name → Subscriptions → Tavelyx. Cancellation stops future renewal; Apple displays the date your paid access ends. Delete-all-data and uninstalling Tavelyx do not cancel a subscription. Lifetime purchases do not renew.

Apple handles App Store billing and refund decisions. See Apple's cancellation instructions or request a refund through Apple.

Local data, backup, and deletion

Your workspace is stored on your device. Tavelyx does not provide a developer-operated cloud workspace account. Use the app's available export actions to keep copies before deleting data, reinstalling, or changing devices. Restoring a Pro purchase restores purchase access, not your chats, characters, worlds, or books.

To remove local information, open Settings → Delete all local data and read the confirmation carefully. This removes local app data and the saved API key. Previously shared exports, device backups, and records held by third-party services are separate. Support cannot recover a deleted local workspace from a Tavelyx cloud backup.

Photos and biometric lock

Choose images or files using the in-app picker. If an import fails, check that the selected file is available on your device and try a supported, smaller file. Tavelyx does not need access to your entire photo library for a selected image. Optional biometric lock uses your device's system authentication.

Privacy and terms

Read the Tavelyx Privacy Policy for information about local storage, OpenRouter, model providers, RevenueCat, Apple, support correspondence, and deletion.

App Store use is subject to Apple's Standard End User License Agreement.

Contact: appsupportforbugs@gmail.com
Last updated: September 25, 2026

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